Privacy Policy

The protection of your personal data is of the highest priority for the companies of the TURCK Group. Our Privacy Policy provides clear and transparent information on which data is processed when using our website, for which purposes this is done and which rights you have in this regard.

Privacy Policy of Turck GmbH, Wien

Name and address of the controller

The controller within the meaning of the General Data Protection Regulation and the Austrian Data Protection Act is:

Turck GmbH

Graumanngasse 7, Stiege A/5-1
1150 Vienna, Austria
Phone: +43 1 486 1587
Email: austria@turck.com

Data Protection Officer

You can contact the data protection officer Turck GmbH using the following details:

Turck GmbH

- Data Protection Officer -
Graumanngasse 7, Stiege A/5-1
1150 Vienna, Austria
Phone: +43 1 486 1587
Email: austria@turck.com

I. General information about data processing

How do we collect your data?
One of the methods with which your data is collected is when you share it with us. For example, this data can include details that you enter in a contact form, data shared as part of an order process, the data on a business card that you give to us or data that is saved in the offered cloud services.

Other data is automatically collected by our IT systems when you visit our website. This is primarily technical data (e.g. your Internet browser, operating system or the time that you viewed the page). This data is collected automatically as soon as you view our website.

For what purpose do we use your data?

The protection of your personal data is of great importance to us. We therefore process your data exclusively on the basis of the applicable data protection provisions, in particular the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG). This Privacy Policy informs you about the key aspects of data processing in connection with our website and our business activities.

II. Processing personal data belonging to customers and as part of the webshop

If you are one of our customers and/or you use our webshop, we regularly process the below personal data belonging to our natural point of contact. This data is processed by us exclusively for business purposes:

Last name
First name
Company address
Billing address
Delivery address
Phone number
Fax number
Cell phone number (optional)
Email address
Business bank details (only in the event of refund)
Order history and shopping cart contents
Payment information (e.g. credit card details, PayPal identifier or other payment method information)
Customer account access data (username, encrypted password)

All of this data is necessary for us to contact you and to correctly process quotations and orders. Article 6(1)(b) of the GDPR forms the legal basis for these activities. Insofar as data processing is required to comply with statutory obligations (e.g. tax and commercial law retention obligations), such processing is carried out on the basis of Article 6(1)(c) of the GDPR.

Data is transferred to third parties in the context of contract processing to the service providers engaged for this purpose. This relates in particular to the transfer of data to payment service providers for the processing of payment transactions, to shipping service providers for the delivery of ordered goods, and to our tax advisor and the Tax Office in the context of tax accounting. The latter documents generally contain no personal data aside from the name of the company (in the case of sole proprietorships). However, it is possible that the first and last names of contact partners or company owners are contained within these documents. The service providers engaged have been carefully selected and, where required, contractually obligated to comply with data protection provisions in accordance with Article 28 of the GDPR.

The data is not transferred to third countries.

This master data is stored in our IT systems for as long as the business relationship exists and there is a legitimate legal reason for storing the data. Customer data is deleted in accordance with the storage period that applies to the specific use of the data. If a data subject requests for their data to be erased or blocked, their data is blocked immediately and then erased once the legal storage period expires. If there is no reason for storage of the data to continue, the data will be erased.

If you create a customer account in our webshop, the data you have provided will be stored until the customer account is deleted. You may request the deletion of your customer account at any time by contacting us at the address specified above. The processing of data in connection with the customer account is carried out on the basis of Article 6(1)(b) of the GDPR.

III. Processing personal data belonging to suppliers

If you are one of our suppliers, we regularly process the below personal data belonging to our natural point of contact. This data is processed by us exclusively for business purposes:

Last name
First name
Company address
Billing address
Delivery address
Phone number
Fax number
Cell phone number (optional)
Email address
Business bank details

The data transferred to third parties relates only to documents such as invoices and, where relevant, delivery notes that are transferred for processing to the tax office via our tax advisor. These documents generally contain no personal data aside from the name of the company (in the case of sole proprietorships). However, it is possible that the first and last names of contact partners or company owners are contained within these documents.

The data is not transferred to third countries.

This master data is stored in our IT systems for as long as the business relationship exists and there is a legitimate legal reason for storing the data. Supplier data is deleted in accordance with the storage period that applies to the specific use of the data. If a data subject requests for their data to be erased or blocked, their data is blocked immediately and then erased once the legal storage period expires. If there is no reason for storage of the data to continue, the data will be erased.

IV. Provision of the website and creation of log files

1 Description and scope of data processing

Every time you visit our website, our system automatically collects data and information from the system on the computer accessing the website.

The following data is collected:

Information about the browser type, the version in use, the language in use
Information about the device type and the resolution in use
The user's operating system
The user's Internet service provider
The user's IP address
The user's location
The date, time and duration of access
The page views during the access period
Websites from which the user's system accessed our website
Websites accessed by the user's system via our website

The data is also stored in the log files in our system. This data is not stored alongside other personal data belonging to the user.

Data stored in log files is generally not disclosed to third parties unless there is a statutory obligation to do so or disclosure is necessary to defend against attacks on our IT infrastructure. In such cases, data may be transmitted to the competent authorities or our IT security service providers.

2 Legal basis for data processing

Article 6(1)(f) of the GDPR in connection with Section 165(3) Telecommunications Act 2021 forms the legal basis for temporarily storing data and log files.

3 Purpose of data processing

Temporary storage of the user's IP address by the system is necessary to allow the website to be delivered to the user's computer. For this purpose, the IP ad-dress of the user must be stored for the duration of the session.

The data is stored in log files to guarantee the functionality of the website. In ad-dition, the data helps us to optimize the website and to guarantee the security of our information systems. Analysis of the data for marketing purposes does not take place in this scenario.

For these purposes, our legitimate interest in processing the data is also based on Article 6(1)(f) of the GDPR.

4 Duration of storage

The data collected in the course of providing the website is deleted as soon as the respective session is finished. The data stored in log files is deleted after fourteen (14) days at the latest, unless further storage is required for IT security purposes in individual cases. In such cases, the user's IP addresses are deleted or anony-mized so that it is no longer possible to use them to identify the accessing client.

5 Right to object and to rectification

Collecting data for the purpose of providing the website and storing this data in log files is mandatory for operating our website. For this reason, the user has no right to object.

V. Use of Cookies

1 Description and Scope of Data Processing

Our website uses cookies. Cookies are text files that are stored in the internet browser or by the internet browser on the user's computer system. When a user accesses a website, a cookie can be stored on the user's operating system. This cookie contains a distinctive character string that allows the unique identification of the browser when the website is visited again. Some elements of our website require the accessing browser to be identifiable even after the user moves on to a different page.

Cookies ensure that you remain logged in during your visit to our online shop, that all items in your shopping cart are saved, that you can shop securely and that the website continues to function smoothly. Cookies also enable us to see how our website is used and how we can improve it. In addition, depending on your preferences, our own cookies may be used to present you with targeted advertising that corresponds to your personal interests.

2 What types of cookies do we use?

Necessary Cookies

These cookies are required for the website to function properly. The following actions, among others, can be performed using these cookies.

Save items in a shopping cart for online purchases
Save your cookie preferences for this website
Save language settings
Log in to our portal. We need to verify whether you are logged in.

Performance Cookies

These cookies are used to collect statistical information about the use of our website, also known as analytics cookies. We use this data to improve performance and optimize the website.

Functional Cookies

These cookies enable additional functionality for visitors to our website. These cookies may be set by our external service providers or by our own website. The following functionalities may or may not be enabled if you accept this category.

Live chat services
Watch online videos
Social media sharing buttons
Log in to our website using social media.

Advertising / Tracking Cookies

These cookies are set by external advertising partners and are used for profiling and tracking data across multiple websites. If you accept these cookies, we may display our advertising on other websites based on your user profile and preferences.

These cookies also store data on how many visitors have seen or clicked on our advertising in order to optimize advertising campaigns.

3 What data is processed by cookies?

The following data can be stored and transmitted in the cookies:

(1) IP address and location

(2) Language settings

(3) Login information

(4) Session ID

(5) Shopping cart contents

(6) other access data (e.g. browser information, system data on devices and operating systems used, date and time of server request, referrer URL)

(7) in the case of a social media login: name, email address, other attributes required for the login process

We also use cookies on our website to allow us to analyze the user's surfing behav-ior. We also use cookies on our website to allow us to analyze the user's surfing behavior.

(1) Search terms entered

(2) Frequency of page views

(3) Use of website features

(4) Products entered for product comparisons

(5) Website navigation (paging and filtering)

(6) Screen size

(7) Device type

(8) Browser

(9) Location (country only)

The user data collected in this format is pseudonymized by means of technical pre-cautions. The data is not stored alongside the user's other personal data.

When our website is accessed, users are informed about the use of cookies for anal-ysis purposes and referred to this Privacy Policy via an info banner. In this scenario, users are also notified that they can prevent cookies being stored in the browser settings.

Recipients of data collected by means of cookies are the respective cookie providers. To the extent that data is transferred to recipients in third countries, such transfers are carried out on the basis of appropriate safeguards pursuant to Article 46 of the GDPR, in particular on the basis of Standard Contractual Clauses adopted by the European Commission, or on the basis of an adequacy decision pursuant to Article 45 of the GDPR.

4 What cookies do we use?

Matomo:
To design our websites in line with user needs, we use the web analytics tool "Matomo". Matomo creates usage profiles based on pseudonyms. For this purpose, permanent cookies are stored on your device and read by us. This enables us to recognize and count returning visitors. We also use the Heatmap & Session Recording modules. The Matomo heatmap service shows us the areas of our website where the mouse is moved most frequently or which are clicked most often. The session recording service records individual user sessions. We can replay recorded sessions and thus analyze the use of our website. Data entered in forms is not recorded and is not visible at any time.

Further information on the terms of use of Matomo and the applicable data protection provisions can be found at: https://matomo.org/privacy/

Bing Ads Conversion Tracking:

Our online services also use conversion tracking from Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). As part of this solution, Microsoft Bing Ads stores a cookie on your computer when you access our website via a Microsoft Bing advert. This method allows Microsoft Bing and us to detect that someone clicked on an advert, was forwarded to our website and reached a predetermined destination page (a conversion page). Through this solution, we learn only the total number of users who clicked on a Bing advert and then were forwarded to the conversion page. No personal information regarding the user's identity is communicated. If you do not wish to be subject to this tracking procedure, you can also prevent the necessary cookie from being stored on your computer by selecting the relevant setting in your browser software. This generally disables the automatic generation of cookies. More information about data protection and the use of cookies by Microsoft Bing can be found on the Microsoft website: priva-cy.microsoft.com/en-us/privacystatement.

Google Ads:

We have integrated Google Ads into this website. Google Ads is an online advertising service that allows advertisers to display adverts in both the search engine results from Google and within the Google advertising network. Google Ads allows an advertiser to specify certain keywords to prompt an advert to be displayed in the search engine results from Google provided that the user retrieves a search result relevant to the keywords by using the search engine. Within the Google advertising network, the adverts are distributed across related websites by means of an automatic algorithm and in accordance with the keywords that have already been specified. We use Google Ads to advertise our website by displaying interest-based advertising on websites operated by third-party companies and in the search engine results from the Google search engine and by displaying third-party advertising on our website. When a data subject accesses our website via a Google advert, a "conversion cookie" is stored by Google on the IT system of the user in question. A conversion cookie becomes invalid after thirty days and is not designed to enable identification of the data subject. While the conversion cookie is still valid, it is used to track whether the user accesses certain subpages, such as the shopping cart of an online shop system. The conversion cookie allows Google and us to track whether a data subject who accessed our website via a Google Ads advert generated a sale, i.e., whether a purchase was completed or cancelled.

The data and information collected using the conversion cookie is used by Google to com-pile traffic statistics for our website. These traffic statistics are used by us in turn to determine the total number of users who accessed our website via Google Ads adverts so that we can assess the success or failure of the respective Google Ads adverts and optimize our Google Ads adverts for the future. Neither our company nor any other advertisers that use Google Ads receive information from Google with which the data subject could be identified.

The conversion cookie is used to store personal information, such as the websites visited by the data subject. Every visit to our websites therefore involves personal data, including the IP address of the Internet connection used by the data subject, being processed. Google Ireland Limited (registration number: 368047), Gordon House, Barrow Street, Dub-lin 4, Ireland is the company affiliated with Google that is responsible for processing your data and complying with the applicable data protection laws.

You can prevent cookies from being generated by our website as described above at any time by adjusting your Internet browser settings accordingly and therefore permanently preventing cookies from being stored. Adjusting your Internet browser settings will also prevent Google from storing a conversion cookie on the IT system. In addition, a cookie already stored by Google Ads can be deleted at any time using the Internet browser or other software programs.

Furthermore, you have the option to opt out of interest-based advertising from Google. To do this, use your Internet browser to access this link https://adssettings.google.com and then configure the settings as required.

More information and the data protection provisions applicable at Google can be found at https://policies.google.com/privacy?hl=en.

ClickDimensions:

We use ClickDimensions to manage queries submitted via contact forms and emails. We automatically collect certain information to track visitor activity on our websites. We use this information to improve the content of our websites and to offer visitors a better experience with our organization and our site. This information may include details that identify you as a person or relate to an identifiable individual, such as: name, title, company name, role, area of expertise, postal address, telephone number or email address. We may also collect other information that does not reveal your specific identity or relate directly to an identifiable person, such as browser and device information, data collected through cookies, pixel tags and other technologies, as well as demographic information. We never disclose this information or any other information you provide to us to third parties, except to the extent required to deliver our service, and only as described in the Terms and Conditions.

If you fill out a web form on our website, your data will be stored in our CRM system and part of your previous visit history on our website may be available to us to help identify your interests. We may use this information to contact you and to improve our website. However, if you use private browsing as described below, you can provide us with your in-formation without giving us access to your previous browsing activity. If you do not want us to receive your personal data, please do not complete any of the web forms on this website.

If you provide your email address and consent to email marketing, certain information will be collected about when or whether the email was opened and which links were clicked. This information is used to assess engagement and the success of an email campaign.

Clicking a link in one of these emails may result in you being personally identified on our website, and part of your browsing history on our website may be available to our staff to help us contact you more effectively and improve our website. If you do not want tracking to occur, you can unsubscribe from our mailings or use private browsing mode to pre-vent tracking.

ClickDimensions never uses visitor identification techniques that involve sharing information you provide to us with other websites or vice versa. ClickDimensions does not store any information in the local shared Flash objects are of your computer (i.e. we never use so-called "Flash cookies").

Cookie First:

We use the consent management tool "CookieFirst" by Digital Data Solutions BV (CookieFirst, Plantage Middenlaan 42a, 1018 DH Amsterdam, Netherlands) on our website. CookieFirst enables us to obtain and manage the consent of website visitors to data processing. When you access our website, a cookie is set by CookieFirst that stores your consent preferences. The legal basis for this processing is Article 6(1)(c) of the GDPR in conjunction with Article 7(1) of the GDPR (proof of consent). Further information can be found at: https://cookiefirst.com/legal/privacy-policy/.

5 Purpose and Legal Basis for Data Processing

Necessary Cookies

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some features of our website cannot be offered without the use of cookies. For these features, it is necessary for the browser to be identified again after the user has moved on to a different page.

We require cookies for the following applications:

(1) Transferring language settings

(2) Recording search terms

(3) Saving the shopping cart

(4) Product comparisons

(5) Website navigation

(6) Tracking tools — for optimizing ease of use

(7) Ensuring the technical functionality of the website.

User data collected by technically necessary cookies is not used to create user profiles.

Article 6(1)(f) of the GDPR in connection with Section 165(3) Telecommunications Act forms the legal basis for processing personal data using technically necessary cookies.

Additional Cookies

Analysis cookies are used for the purpose of improving the quality of our website and its content. Using analysis cookies, we find out how the website is used and can therefore continuously optimize our offering. Functional cookies enable extended functionalities for visitors to our website. These cookies may be set by our external service providers or by our own website. This includes, in particular, the provision of live chat services, the playback of online videos, the use of social media sharing features and login via social media services. Advertising and tracking cookies are set by external advertising partners and are used for profiling and cross-website data tracking. These cookies enable us to display interest-based advertising on third-party websites based on the user's profile and preferences. In addition, these cookies collect data on how many visitors have seen or clicked on our advertising in order to optimize advertising campaigns.

Data processing is carried out on the basis of your consent pursuant to Section 165(3) of the Telecommunications Act 2021 and Article 6(1)(a) of the GDPR, provided that you have given your consent via our cookie banner. You may withdraw your consent at any time. Please adjust your preferences accordingly via our cookie banner.

6 Duration of Storage and the Right to Object and to Rectification

Cookies are stored on the user's computer and transmitted from here to our website. The retention period depends on the type of cookie concerned and is specified in detail in the cookie tables above. As a result, you therefore also have full control over the use of cookies as a user. Changing the settings in your internet browser allows you to disable or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. It is also possible to automate this process. If cookies are disabled for our website, it may no longer be possible to use all functions of the website in full. You may withdraw your consent to non-essential cookies at any time with effect for the future via our cookie banner.

You can change your cookie preferences for our site here.

VI. Use of other services on our website

1. Friendly Captcha

a) Description and scope of data processing

We use the "Friendly Captcha" bot protection service on our website. Friendly Cap-tcha is a system that makes it difficult for automated programs and scripts (so-called "bots") to use websites. Further information on the Friendly Captcha service is available at https://friendlycaptcha.com/.

The use of the service requires the processing of data from users who visit the website. In particular, the following data can be processed:

(1)    HTTP request data, i.e. data that is generated with every website visit (e.g. user agent, browser type, operating system) and referring website, protocols and used ports.
(2)    IP address: IP addresses are only stored by Friendly Captcha in hashed (one-way encrypted) form and do not allow us or Friendly Captcha to draw any conclusions about an individual.
(3)    Connection exchange data: technical information on how a connection was established between the browser and the Friendly Captcha server
(4)    Network statistics, e.g. bandwidth
(5)    Browser properties and settings (e.g. preferred language, installed fonts, local time)
(6)    Device data (e.g. available memory, screen resolution, operating system)
(7)    Technical data for program code execution (e.g. error codes, browser events)
(8)    Times, frequencies and statistics of key strokes, but without this allowing a conclusion to be drawn about specific text entries, e.g. by taking into account only functional keys such as Enter or Delete
(9)    Scroll and mouse movements
(10)    Window adjustments, e.g. resizing
(11)    Version, status and configuration data of the protection software
(12)    Software components used
(13)    Random key figures (e.g. session ID)
(14)    Technical counters (e.g. number of repeated connection attempts)
(15)    Data used to execute program codes
(16)    Solutions to the computational tasks

Further information on data processing by Friendly Captcha can be found under Privacy Policy for End Users — Friendly Captcha.

Your data will be processed by Friendly Captcha exclusively within the EU.

The recipient of data processed in connection with Friendly Captcha is Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee, Germany. No further disclosure to third parties takes place.

b) Legal basis for data processing

The legal basis for the processing of the data is Article 6(1)(f) of the GDPR.

There are contractual agreements with the "Friendly Captcha" service provider to protect your personal data.

c) Purpose of data processing

The purpose of the processing is to provide an effective anti-bot solution to make it more difficult for bots to use our website and to prevent spam. Friendly Captcha is fully auto-mated and accessible. Visitors no longer have to deal with marking tasks.

d) Duration of storage and the right to object and to rectification

Personal data processed in the context of Friendly Captcha will be deleted within thirty (30) days. The use of Friendly Captcha is strictly necessary for the protec-tion of our website against automated access. A right to object does not exist inso-far as the processing is essential for ensuring the security and functionality of the website.

VII. Social Media

1. Description and scope of data processing

As a company, we operate business profiles on various social media platforms. As a result of operating these profiles, statistical data is collected by the platform op-erators and made available to us in the form of an evaluation. Our company's own usage profiles also give us access to various types of personal data relating to us-ers who visit our social media pages. We do not store this data.

(1)    User name; last name, first name
(2)    Job title
(3)    Employer, sector
(4)    Profile picture

We—as the operator of the profile—and the operators of the social media platforms are considered to be joint controllers in accordance with Article 26 GDPR since we decide on the purpose of data processing together.

Your personal data is also processed by the operators of these social media platforms. The scope of these processing activities depends on the respective general terms and conditions of the social media platform as well as their respective data protection regulations. As a company, we have only limited influence on these data processing activities.

If you do not wish to use a social media platform, you can of course also contact us via our website.

If you would like to know more, please use the links below to obtain more information about data processing conducted by social media platforms.

Facebook: https://www.facebook.com/privacy/explanation

X: https://x.com/en/privacy

Instagram: https://help.instagram.com/519522125107875

LinkedIn: https://www.linkedin.com/legal/privacy-policy

YouTube: https://policies.google.com/privacy

Xing https://privacy.xing.com/en/privacy-policy

Kununu: https://privacy.xing.com/en/privacy-policy

2 Legal basis for data processing

Data processing is based on our company's overriding legitimate interest in line with Article 6(1)(f) GDPR.

3 Purpose

We use social media platforms to inform online users about our company and the products we offer. The platforms provide us with the opportunity to understand what impression you as a customer or interested party have of our market presence, which enables us to continuously improve our company and our products.

These platforms also allow you to ask us questions quickly and receive an immediate response.

4 Duration of storage

Data collected through our social media profiles is not separately stored by us. The retention period of data by the respective platform operators is governed by their data protection provisions. For further information, please refer to the privacy policies of the respective platforms linked above.

VIII. Newsletter

1 Description and scope of data processing

You can subscribe to a free newsletter on our website. When you register for the newsletter, the data from the input screen is sent to us. This includes:

(1)    Salutation
(2)    First name
(3)    Last name
(4)    Email address

The following data is also collected during registration

(1)    IP address of the accessing computer
(2)    Date and time of registration
(3)    Country
(4)    Language

As part of the registration process, your consent to your data being processed is obtained and you are referred to this Privacy Policy.

In connection with data processing for sending newsletters, the data is not passed on to third parties. The data will be used exclusively for sending the newsletter.

2 Legal basis for data processing

Article 6(1)(a) of the GDPR in connection with Section 174(3) Telecommunications Act 2021 forms the legal basis for processing data following registration for a newsletter when the user has provided their consent.

3 Purpose of data processing

The purpose of collecting the user's email address is to deliver the newsletter.

The purpose of collecting other personal data during the registration process is to prevent misuse of the service or of the email address in use.

4 Duration of storage; Right to object and to rectification

The user's email address is stored for as long as the newsletter subscription is ac-tive. The other personal data collected during the registration process is deleted together with the email address. The newsletter subscription may be cancelled by the user concerned at any time. For this purpose, a corresponding unsubscribe link is provided in each newsletter. Unsubscribing also constitutes a withdrawal of con-sent to the storage of the personal data collected during the registration process.

VII. Contact form, email contact, product registration and product returns

1. Description and scope of data processing

Our website includes contact forms that can be used to contact us online. If a user makes use of this option, the data entered in the input form will be transmitted to and stored by our service provider Formcentric, which will forward the data entered to us without undue delay. This data may include:

(1) Salutation

(2) Title

(3) First name

(4) Last name

(5) Email address

(6) Company

(7) House number and street

(8) Additional address details

(9) Town

(10) Region

(11) Postal code

(12) Country

(13) Telephone number

(14) Your query

(15) Business name

When the message is submitted, the following data is also stored:

(1) Date and time of registration

As part of the submission process, you consent to the processing of your data and reference is made to this privacy policy.

Alternatively, you can contact us via the email address provided. In this case, the personal data transmitted with the email will be stored.

No data is passed on to third parties in this context. The data is used solely for processing the conversation.

We use the ClickDimensions tool to provide these services. Further information about the tool we use can be found in the following explanations and links below:

Formcentric:
The contact forms on our website are provided by the service provider Formcentric GmbH, Schaartor 1, 20459 Hamburg, Germany. Formcentric acts on our behalf on the basis of commissioned processing pursuant to Art. 28 GDPR. For the provision of its services, Formcentric in turn uses hosting services provided by Schwarz IT KG, Stiftsbergstraße 1, 74172 Neckarsulm, Germany, as part of sub-processing. Formcentric and its sub-processor process the data received exclusively on our instructions, unless required to process themselves pursuant to European Union law or the laws of an EU member state.

ClickDimensions:
We automatically collect certain information to track visitor activity on our websites. We use this information to improve the content of our websites and to offer visitors a better experience with our organization and our site. This information may include details that identify you as a person or relate to an identifiable individual, such as: name, title, company name, role, area of expertise, postal address, telephone number or email address. We may also collect other information that does not reveal your specific identity or relate directly to an identifiable person, such as browser and device information, data collected through cookies, pixel tags and other technologies, as well as demographic information. We never disclose this information or any other information you provide to us to third parties, except to the extent required to deliver our service, and only as described in the Terms and Conditions.

If you fill out a web form on our website, your data will be stored in our CRM system and part of your previous visit history on our website may be available to us to help identify your interests. We may use this information to contact you and to improve our website. However, if you use private browsing as described below, you can provide us with your information without giving us access to your previous browsing activity. If you do not want us to receive your personal data, please do not complete any of the web forms on this website.

If you do not want this website to place a cookie in your browser and track your activity, you can leave the site or browse it using the privacy mode of your web browser. To learn how to use privacy mode, refer to the following links, depending on the browser you use.

InPrivate mode in Microsoft Edge
Incognito mode in Google Chrome
Private browsing mode in Mozilla Firefox
Private browsing mode in Apple Safari

More information can be found at: https://clickdimensions.com/about/privacy-policy/

2. Legal basis for data processing

The legal basis for processing the data, where the user has given consent, is Article 6(1)(a) of the General Data Protection Regulation (GDPR).

The legal basis for processing data transmitted in the course of sending an email is Art. 6(1)(f) GDPR. If the email contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6(1)(b) GDPR.

3. Purpose of data processing

The personal data entered in the input fields is processed solely for handling your conversation with us. In the case of contact by email, this also constitutes the necessary legitimate interest in processing the data.

The other personal data processed when an email is sent is used to prevent forms being misused and to ensure the security of our information systems.

4. Duration of storage

The data is deleted as soon as it is no longer required to fulfill the purpose for which it was collected. For the personal data entered in the form fields and for data transmitted by email, this is the case when the conversation with the user has been concluded. A conversation is considered concluded when the circumstances indicate that the matter in question has been fully resolved.

5. Right to object and to rectification

Users may withdraw consent to the processing of personal data at any time. If users contact us by email, they can also object to the storage of their personal data at any time. In such cases, the conversation cannot be continued.

All personal data stored during the conversation will then be deleted.

X. Contact via Providing Business Cards

1 Description and scope of data processing

There is the possibility of establishing contact by providing us with a business card. The data contained on the card will be processed by us. The following data is processed:
(1)    Salutation
(2)    Title
(3)    First name
(4)    Last name
(5)    Email address
(6)    Company
(7)    Address
(8)    Country
(9)    Telephone number

Contact is made via the data provided.

Recipients of data collected through the provision of business cards are the rele-vant internal departments of our company and, where applicable, the respective TURCK subsidiary in the country where the customer or interested party is based. If the business card is provided to us in a country other than the home country of the customer or interested party, the data is also passed on to the respective Turck subsidiary and is processed in the country where the customer or interested party is based. No further disclosure to third parties takes place.

2 Legal basis for data processing

Article 6(1)(f) of the GDPR forms the legal basis for processing data when we are provided with business cards by customers or interested parties.

3 Purpose of data processing

Data is collected from customers or interested parties for the purpose of establish-ing contact.

4 Duration of storage

Data collected through the provision of business cards is stored for as long as the business relationship with the customer or interested party exists or the data is required for the purpose of establishing contact. Beyond this, data is only stored to the extent that statutory retention obligations apply.

XI. Using Cloud-Based Services

1. Description and scope of data processing

Our customers have the option of using a cloud-based solution. Here, IT infrastructure is provided via a computer network. The data is transferred directly from Turck's control and I/O components to the cloud. Turck uses a protocol that guarantees encrypted communication with the cloud. In this way, users can save and evaluate production data in the Turck cloud. Customers can choose whether to have their data hosted centrally by Turck or select an on-premises option in which the Turck cloud software is installed on customer-owned servers.

The following data is stored and transmitted in the cloud:

(1) User's first and last name
(2) User's email address
(3) Log-in information
(4) Device type
(5) User's IP address
(6) User's location
7) Date, time and duration of access
(8) Process data

During the registration process, your consent to the processing of data will be obtained and you will be referred to this privacy policy.
In connection with data processing for the use of the cloud, the data is shared exclusively with the cloud provider.

2. Legal basis for data processing

The legal basis for processing the data via the cloud is Art. 6(1)(a) GDPR. If the cloud application is aimed at concluding a contract, the additional legal basis for the processing is Art. 6(1)(b) GDPR.

3. Purpose of data processing

Data is collected from customers or interested parties through the cloud to enable preconfigured data evaluation for industrial purposes, data security and easy visualization.

4. Duration of storage

The data is deleted as soon as it is no longer required to fulfill the purpose for which it was collected unless we are authorized or obligated to retain the data due to any other legal obligation (e.g. existing supply relationships).

5. Right to object and to rectification

Use of the cloud may be terminated by the affected user after the end of the contract term.
This also enables the withdrawal of consent to the storage of the personal data collected during the registration process.

XII. Software updates and configuration file downloads

1 Description and scope of data processing

Both the TAS software and the firmware of TURCK hardware products (in particular fieldbus devices) can have an integrated web server and provide web pages via this server.

These web pages can contain functions for downloading configuration files (e.g. IO-Link Device Descriptions (IODD)) or even newer software or firmware versions.

To perform the download, the transfer of the IP address is technically necessary. The transfer also includes information about which files are being requested or which files are being searched for based on the device type. The time of the request is also recorded.

2 Legal basis for data processing

The processing of personal data for the purpose stated below is carried out on the basis of Article 6(1)(b) GDPR, insofar as the provision of software updates and configuration files takes place within the scope of an existing contractual relationship. In addition, Article 6(1)(f) GDPR serves as the legal basis, whereby our legitimate interest lies in ensuring the functionality and security of our products.

3 Purpose of data processing

Data processing and data collection are carried out in order to provide the user with the functions mentioned under 1.

For this purpose, we rely on the legal basis of contract performance pursuant to Article 6(1)(b) GDPR and on our legitimate interest pursuant to Article 6(1)(f) GDPR.

4 Duration of storage

Data collected in connection with the download of software updates and configuration files (in particular IP address and time of request) is only processed for the duration of the respective download process and is subsequently deleted, unless further storage is required for IT security reasons or due to statutory retention obligations. As the processing of this data is technically essential for the provision of the download functionality, there is no right to object in this regard.

XIII. Rights of the Data Subject

If your personal data is processed, you are the data subject as defined by the GDPR. The GDPR grants you the following rights in relation to the controller:

1 Right of Access

The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning the data subject is being processed, and, where that is the case, access to the personal data and the following infor-mation:

(1)    the purpose of the processing;
(2)    the categories of personal data concerned;
(3)    the recipients or categories of recipient to whom the personal data have been or will be disclosed;
(4)    where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
(5)    the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data con-cerning the data subject or to object to such processing;
(6)    the right to lodge a complaint with a supervisory authority;
(7)    where the personal data are not collected from the data subject, any available in-formation as to their source;
(8)    the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) and, at least in those cases, meaningful infor-mation about the logic in-volved, as well as the significance and the en-visaged consequences of such processing for the data subject.

You have the right to request information about whether your personal data is be-ing transferred to a third country or to an international organization. In this con-text, you may also request to be informed about the appropriate safeguards pur-suant to Art. 46 GDPR relating to the transfer.

2 Right to Rectification

The data subject shall have the right to ask the controller to rectify and/or com-plete the personal data if the data is inaccurate or incomplete. The controller must carry out the rectification without undue delay.

3 Right to Restriction of Processing

The data subject shall have the right to obtain from the controller restriction of processing where one of the following applies:

(1)    the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;
(2)    the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;
(3)    the controller no longer needs the personal data for the purposes of the processing, but it is required by the data subject for the establishment, exercise or defense of legal claims, or
(4)    the data subject has objected to processing pursuant to Article 21(1) pend-ing the verification whether the legitimate grounds of the controller over-ride those of the data subject.

Where processing has been restricted, such personal data shall, with the exception of storage, only be processed with the data subject's consent or for the establish-ment, exercise or defense of legal claims or for the protection of the rights of an-other natural or legal person or for reasons of important public interest of the Un-ion or of a Member State.
A data subject who has obtained restriction of processing pursuant to the above shall be informed by the controller before the restriction of processing is lifted.

4 Right to Erasure

a) Obligation to Erase

The data subject shall have the right to obtain from the controller the erasure of personal data concerning the data subject without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

(1)    the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
(2)    the data subject withdraws consent on which the processing is based ac-cording to point (a) of Article 6(1), or point (a) of Article 9(2), and where there are no other legal grounds for the processing;
(3)    the data subject objects to the processing pursuant to Article 21(1) and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2);
(4)    the personal data has been unlawfully processed;
(5)    the personal data has to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;
(6)    the personal data has been collected in relation to the offer of information society services referred to in Article 8(1).

b) Information to Third Parties

Where the controller has made the personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that the data subject has re-quested the erasure by such controllers of any links to, or copy or replication of, those personal data.

c) Exceptions

The right to erasure shall not apply to the extent that processing is necessary:

(1)    for exercising the right of freedom of expression and information;
(2)    for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the perfor-mance of a task carried out in the public interest or in the exercise of of-ficial authority vested in the controller;
(3)    for reasons of public interest in the area of public health in accordance with points (h) and (i) of Article 9(2) as well as Article 9(3);
(4)    for archiving purposes in the public interest, scientific or historical re-search purposes or statistical purposes in accordance with Article 89(1) in so far as the right referred to above is likely to render impossible or seri-ously impair the achievement of the objectives of that processing; or
(5)    for the establishment, exercise or defense of legal claims.

5 Right to Data Portability

The data subject shall have the right to receive the personal data concerning the data subject, which the data subject has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller without hindrance from the controller to which the per-sonal data has been provided, where:

(1) the processing is based on consent pursuant to point (a) of Article 6(1) or point (a) of Article 9(2) or on a contract pursuant to point (b) of Article 6(1); and
(2) the processing is carried out by automated means.

In exercising the data subject’s right to data portability, the data subject shall have the right to have the personal data transmitted directly from one controller to an-other, where technically feasible. This right shall not adversely affect the rights and freedoms of others.

That right shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

6 Right of objection

The data subject shall have the right to object, on grounds relating to the data sub-ject’s particular situation, at any time to processing of personal data concerning the data subject which is based on point (e) or (f) of Article 6(1), including profil-ing based on those provisions.

The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exer-cise or defense of legal claims.

Where personal data is processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning the data subject for such marketing, which includes profiling to the extent that it is related to such direct marketing.

Where the data subject objects to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.

In the context of the use of information society services, and notwithstanding the Telecommunications Act 2021, the data subject may exercise the right to object by automated means using technical specifications.

7 Right to Withdraw Consent to the Data Protection Declaration

The data subject has the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. Please ad-dress any withdrawal of consent to the contact address specified above.

8 Automated Individual Decision-Making, including Profiling

We do not use automated decision-making within the meaning of Article 22 of the GDPR to make decisions regarding the establishment and performance of the busi-ness relationship.

9 Right to Lodge a Complaint with a Supervisory Authority

Without prejudice to any other administrative or judicial remedy, every data sub-ject shall have the right to lodge a complaint with a supervisory authority, in par-ticular in the Member State of the data subject’s habitual residence, place of work or place of the alleged infringement if the data subject considers that the pro-cessing of personal data relating to the data subject infringes the GDPR.

In Austria, the competent supervisory authority is the Austrian Data Protection Au-thority (Datenschutzbehörde), Barichgasse 40-42, 1030 Vienna (www.dsb.gv.at).