Privacy Policy
The protection of your personal data is of the highest priority for the companies of the TURCK Group. Our Privacy Policy provides clear and transparent information on which data is processed when using our website, for which purposes this is done and which rights you have in this regard.
Turck Holding GmbH, TURCK GmbH, Turck Electronics GmbH, Turck Beierfeld GmbH, Werner Turck GmbH & Co. KG Privacy Policy
Name and address of the controller
The controllers within the meaning of the General Data Protection Regulation and other national data privacy laws of the Member States and all other data protection regulations are:
Turck Holding GmbH
Goethestrasse 7
58553 Halver, Germany
Phone: +49 2353 709 0
Email: legal.department@turck.com
TURCK GmbH
Witzlebenstrasse 7
45472 Mülheim an der Ruhr, Germany
Phone: +49 208 49 52 - 0
Email: more@turck.com
Website: https://www.turck.com
Turck Electronics GmbH
Gildestrasse 5
32760 Detmold, Germany
Phone: +49 5231 948-0
Email: detmold@turck.com
Website: https://www.turck.com
Werner Turck GmbH & Co. KG
Goethestrasse 7
58553 Halver, Germany
Phone: +49 2353 709-0
Email: halver@turck.com
Website: https://www.turck.com
Turck Beierfeld GmbH
Am Bockwald 2
08344 Grünhain-Beierfeld, Germany
Phone: +49 3774 135-0
Email: beierfeld@turck.com
Website: https://www.turck.com
Data Protection Officer
You can contact the data protection officers for TURCK GmbH, Turck Electronics GmbH, Turck Holding GmbH and Werner Turck GmbH & Co. KG using the following details:
TURCK GmbH
- Data Protection Officer -
Witzlebenstrasse 7
45472 Mülheim an der Ruhr, Germany
Tel. + 49 208 49 52 - 0
Email: tm-datenschutz@turck.com
You can contact the data protection officers for Turck Beierfeld GmbH using the following details:
Turck Beierfeld GmbH
- Data Protection Officer -
Am Bockwald 2
08344 Grünhain-Beierfeld, Germany
Tel. +49 3774 135 – 0
Email: datenschutz-beierfeld@turck.com
I. General information about data processing
How do we collect your data?
One of the methods with which your data is collected is when you share it with us. For example, this data can include details that you enter in a contact form, the data on a business card that you give to us or data that is saved in the cloud.
Other data is automatically collected by our IT systems when you visit our website. This is primarily technical data (e.g. your Internet browser, operating system or the time that you viewed the page). This data is collected automatically as soon as you view our website.
For what purpose do we use your data?
Some of the data is collected to ensure that our website can be viewed without errors. Other data may be used to analyze your usage behavior or to provide cloud-based services.
What rights do you have with regard to your data?
You have the right at any time to receive, at no cost, information about the origin, recipient and purpose of your stored personal data. You also have a right to have this data rectified, blocked or erased. You can contact us at any time using the address specified above and in the legal notice to request this and to discuss any further questions you may have about data protection. You also have a right to complain to the competent supervisory authority.
1. Scope of personal data processing
We process personal data belonging to our users only as far as this is necessary to provide a functional website and to deliver our content and services. The personal data of our users is regularly processed only after receiving the user's consent. An exception applies to cases in which obtaining prior consent is not possible for legitimate reasons and when processing of this data is permitted by law.
2. Legal basis for processing personal data
Article 6(1)(a) of the EU General Data Protection Regulation (GDPR) applies as the legal basis for processing personal data when we obtain the consent of the data subject to collect personal data for processing.
When processing personal data that is required to fulfill a contract in which the contracting party is the data subject, Article 6(1)(b) of the GDPR applies as the legal basis. This also applies to processing operations necessary to implement pre-contractual measures.
When we process personal data to fulfill a legal obligation to which our company is subject, Article 6(1)(c) of the GDPR applies as the legal basis.
Article 6(1)(f) of the GDPR applies as the legal basis for processing data when this is necessary to protect a legitimate interest of our company or a third party, and the interests, fundamental rights and freedoms of the data subject do not override this legitimate interest.
3. Deleting data and storage duration
The personal data of the data subject is deleted or blocked as soon as the purpose for storing the data has been fulfilled. In addition, data may be stored if data storage has been allowed by European or national legislators in Union regulations, laws or other provisions to which the controller is subject. Data may also be blocked or deleted even if a storage period prescribed by the aforementioned standards expires unless there is a need for continued storage of the data to allow the conclusion of a contract or fulfillment of a contract.
4. Processing personal data belonging to customers
If you are one of our customers, we regularly process the below personal data belonging to our natural point of contact. This data is processed by us exclusively for business purposes:
(1) Last name
(2) First name
(3) Company address
(4) Billing address
(5) Delivery address
(6) Phone number
(7) Fax number
(8) Cell phone number (optional)
(9) Email address
(10) Business bank details (only in the event of refund)
All of this data is necessary for us to contact you and to correctly process quotations and orders. Article 6(1)(b) of the GDPR forms the legal basis for these activities.
The data transferred to third parties relates only to documents such as invoices and, where relevant, delivery notes that are transferred for processing to the German Tax Office via our tax advisor. These documents generally contain no personal data aside from the name of the company (in the case of sole proprietorships). However, it is possible that the first and last names of contact partners or company owners are contained within these documents.
The data is not transferred to third countries.
This master data is stored in our IT systems for as long as the business relationship exists and there is a legitimate legal reason for storing the data. Customer data is deleted in accordance with the storage period that applies to the specific use of the data. If a data subject requests for their data to be erased or blocked, their data is blocked immediately and then erased once the legal storage period expires. If there is no reason for storage of the data to continue, the data will be erased.
5. Processing personal data belonging to suppliers
If you are one of our suppliers, we regularly process the below personal data belonging to our natural point of contact. This data is processed by us exclusively for business purposes:
(1) Last name
(2) First name
(3) Company address
(4) Billing address
(5) Delivery address
(6) Phone number
(7) Fax number
(8) Cell phone number (optional)
(9) Email address
(10) Business bank details
All of this data is necessary for us to contact you and to correctly process quotations and orders. Article 6(1)(b) of the GDPR forms the legal basis for these activities.
The data transferred to third parties relates only to documents such as invoices and, where relevant, delivery notes that are transferred for processing to the German Tax Office via our tax advisor. These documents generally contain no personal data aside from the name of the company (in the case of sole proprietorships). However, it is possible that the first and last names of contact partners or company owners are contained within these documents.
The data is not transferred to third countries.
This master data is stored in our IT systems for as long as the business relationship exists and there is a legitimate legal reason for storing the data. Supplier data is deleted in accordance with the storage period that applies to the specific use of the data. If a data subject requests for their data to be erased or blocked, their data is blocked immediately and then erased once the legal storage period expires. If there is no reason for storage of the data to continue, the data will be erased.
II. Provision of the website and creation of log files
1. Description and scope of data processing
Every time you visit our website, our system automatically collects data and information from the system on the computer accessing the website.
The following data is collected:
(1) Information about the browser type, the version in use, the language in use
(2) Information about the device type and the resolution in use
(3) The user's operating system
(4) The user's Internet service provider
(5) The user's IP address
(6) The user's location
(7) The date, time and duration of access
(8) The page views during the access period
(9) Websites from which the user's system accessed our website
(10) Websites accessed by the user's system via our website
The data is also stored in the log files in our system. This data is not stored alongside other personal data belonging to the user.
2. Legal basis for data processing
Article 6(1)(f) of the GDPR forms the legal basis for temporarily storing data and log files.
3. Purpose of data processing
Temporary storage of the user's IP address by the system is necessary to allow the website to be delivered to the user's computer. For this purpose, the IP address of the user must be stored for the duration of the session.
The data is stored in log files to guarantee the functionality of the website. In addition, the data helps us to optimize the website and to guarantee the security of our information systems. Analysis of the data for marketing purposes does not take place in this scenario.
For these purposes, our legitimate interest in processing the data is also based on Article 6(1)(f) of the GDPR.
4. Duration of storage
The data is deleted as soon as it is no longer required to fulfill the purpose for which it was collected. In the case of data being collected in order to provide the website, this is the case when the respective session is finished.
Storage beyond this point is possible. In this case, the user's IP addresses are deleted or pseudonymized so that it is no longer possible to use them to identify the accessing client.
5. Right to object and to rectification
Collecting data for the purpose of providing the website and storing this data in log files is mandatory for operating our website. For this reason, the user has no right to object.
III. Use of Cookies
1. Description and Scope of Data Processing
Our website uses cookies. Cookies are text files that are stored in the internet browser or by the internet browser on the user's computer system. When a user accesses a website, a cookie can be stored on the user's operating system. This cookie contains a distinctive character string that allows the unique identification of the browser when the website is visited again.
We use cookies to make our website more user-friendly. Some elements of our website require the accessing browser to be identifiable even after the user moves on to a different page.
The following data can be stored and transmitted in the cookies:
(1) Language settings
(2) Login information
(3) Session ID
We also use cookies on our website to allow us to analyze the user's surfing behavior.
In this format, the following data can be transmitted:
(1) Search terms entered
(2) Frequency of page views
(3) Use of website features
(4) Products entered for product comparisons
(5) Website navigation (paging and filtering)
(6) Screen size
(7) Device type
(8) Browser
(9) Location (country only)
The user data collected in this format is pseudonymized by means of technical precautions. Using the data to identify the accessing user is therefore no longer possible. The data is not stored alongside the user's other personal data.
When our website is accessed, users are informed about the use of cookies for analysis purposes and referred to this Privacy Policy via an info banner. In this scenario, users are also notified that they can prevent cookies being stored in the browser settings.
More information about the analysis tools that we use is provided in the following explanations and links:
Google Analytics:
This website uses Google Analytics, a web analysis service provided by Google, Inc. ("Google"). Google Analytics uses "cookies" — text files that are stored on your computer and enable the analysis of website usage. The information produced by the cookie about your use of this website is usually sent to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will first be shortened by Google within member states of the European Union or other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to analyze your use of the website, compile reports about website activities and provide the site operator with other services relating to website and internet use. The IP address sent by your browser as part of Google Analytics will not be merged with other Google data. You may prevent cookies from being stored on your computer by selecting the relevant setting in your browser software; however, we would like to point out that in this case some parts of this website may lose full functionality. You can also prevent Google from collecting and processing the data generated by the cookie and relating to your use of the website (including your IP address) by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de
Hotjar:
We use Hotjar to better understand the needs of our users and to optimize the offering on this website. Using the Hotjar technology, we obtain a better understanding of the users' experiences (e.g. how much time users spend on which pages, which links they click on, what they like and dislike, etc.) and this information helps us to align our offering with feedback from our users. Hotjar uses cookies and other technologies to collect information about the behavior of our users and their devices (in particular the IP address of the device (collected and stored only in an anonymized format), screen size, device type (unique device identifiers), information about the browser in use, location (country only), preferred language used to view our website). Hotjar stores this information in a pseudonymized user profile. The information is not used by Hotjar or by us to identify individual users and it is not connected to other data about individual users. More information is available in the Hotjar Privacy Policy here.
You can object to the storage of a user profile and of information about your visit to our website by Hotjar and the creation of Hotjar tracking cookies on other websites by clicking on this opt-out link.
Bing Ads Conversion Tracking:
Our online services also use conversion tracking from Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). As part of this solution, Microsoft Bing Ads stores a cookie on your computer when you access our website via a Microsoft Bing advert. This method allows Microsoft Bing and us to detect that someone clicked on an advert, was forwarded to our website and reached a predetermined destination page (a conversion page). Through this solution, we learn only the total number of users who clicked on a Bing advert and then were forwarded to the conversion page. No personal information regarding the user's identity is communicated. If you do not wish to be subject to this tracking procedure, you can also prevent the necessary cookie from being stored on your computer by selecting the relevant setting in your browser software. This generally disables the automatic generation of cookies. More information about data protection and the use of cookies by Microsoft Bing can be found on the Microsoft website: privacy.microsoft.com/en-us/privacystatement.
Google Ads:
We have integrated Google Ads into this website. Google Ads is an online advertising service that allows advertisers to display adverts in both the search engine results from Google and within the Google advertising network. Google Ads allows an advertiser to specify certain keywords to prompt an advert to be displayed in the search engine results from Google provided that the user retrieves a search result relevant to the keywords by using the search engine. Within the Google advertising network, the adverts are distributed across related websites by means of an automatic algorithm and in accordance with the keywords that have already been specified. We use Google Ads to advertise our website by displaying interest-based advertising on websites operated by third-party companies and in the search engine results from the Google search engine and by displaying third-party advertising on our website. When a data subject accesses our website via a Google advert, a "conversion cookie" is stored by Google on the IT system of the user in question. A conversion cookie becomes invalid after thirty days and is not designed to enable identification of the data subject. While the conversion cookie is still valid, it is used to track whether the user accesses certain subpages, such as the shopping cart of an online shop system. The conversion cookie allows Google and us to track whether a data subject who accessed our website via a Google Ads advert generated a sale, i.e., whether a purchase was completed or cancelled.
The data and information collected using the conversion cookie is used by Google to compile traffic statistics for our website. These traffic statistics are used by us in turn to determine the total number of users who accessed our website via Google Ads adverts so that we can assess the success or failure of the respective Google Ads adverts and optimize our Google Ads adverts for the future. Neither our company nor any other advertisers that use Google Ads receive information from Google with which the data subject could be identified.
The conversion cookie is used to store personal information, such as the websites visited by the data subject. Every visit to our websites therefore involves personal data, including the IP address of the Internet connection used by the data subject, being processed. Google Ireland Limited (registration number: 368047), Gordon House, Barrow Street, Dublin 4, Ireland is the company affiliated with Google that is responsible for processing your data and complying with the applicable data protection laws.
You can prevent cookies from being generated by our website as described above at any time by adjusting your Internet browser settings accordingly and therefore permanently preventing cookies from being stored. Adjusting your Internet browser settings will also prevent Google from storing a conversion cookie on the IT system. In addition, a cookie already stored by Google Ads can be deleted at any time using the Internet browser or other software programs.
Furthermore, you have the option to opt out of interest-based advertising from Google. To do this, use your Internet browser to access this link https://adssettings.google.com and then configure the settings as required.
More information and the data protection provisions applicable at Google can be found at https://policies.google.com/privacy?hl=en.
ClickDimensions:
We use ClickDimensions to manage queries submitted via contact forms and emails. For more information, see section V. entitled "Contact Forms, Contact via Email, Product Registration and Product Returns".
2. Legal Basis for Data Processing
Article 6(1)(f) of the GDPR forms the legal basis for processing personal data using cookies.
Article 6(1)(a) of the GDPR is the legal basis for processing personal data using cookies for analysis purposes when the user has provided their consent.
3. Purpose of Data Processing
The purpose of using technically necessary cookies is to make it simpler for users to navigate websites. Some features of our website cannot be offered without the use of cookies. In these cases, it is also necessary for the browser to be identified again after the user has moved on to a different page.
We need cookies for the following applications:
(1) Transferring language settings
(2) Recording search terms
(3) Product comparisons
(4) Website navigation
(5) Tracking tools — for optimizing ease of use
(6) Guaranteeing the technical functionality of the website
The user data obtained by technically necessary cookies is not used to create user profiles.
Analysis cookies are used for the purpose of improving the quality of our website and its content. Using analysis cookies, we find out how the website is used and can therefore continuously optimize our offering.
For these purposes, our legitimate interest in processing personal data is also based on Article 6(1)(f) of the GDPR.
4. Duration of Storage and the Right to Object and to Rectification
Cookies are stored on the user's computer and transmitted from here to our website. As a result, you therefore also have full control over the use of cookies as a user. Changing the settings in your internet browser allows you to disable or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. It is also possible to automate this process. If cookies are disabled for our website, it may no longer be possible to use all functions of the website in full.
To change your stored cookie preferences for our site, please click here.
IV. Use of other services on our website
1. Friendly Captcha
a) Description and scope of data processing
We use the "Friendly Captcha" bot protection service on our website. Friendly Captcha is a system that makes it difficult for automated programs and scripts (so-called "bots") to use websites. Further information on the Friendly Captcha service is available at https://friendlycaptcha.com/.
The use of the service requires the processing of data from users who visit the website. In particular, the following data can be processed:
(1) HTTP request data, i.e. data that is generated with every website visit (e.g. user agent, browser type, operating system) and referring website, protocols and used ports.
(2) IP address: IP addresses are only stored by Friendly Captcha in hashed (one-way encrypted) form and do not allow us or Friendly Captcha to draw any conclusions about an individual.
(3) Connection exchange data: technical information on how a connection was established between the browser and the Friendly Captcha server
(4) Network statistics, e.g. bandwidth
(5) Browser properties and settings (e.g. preferred language, installed fonts, local time)
(6) Device data (e.g. available memory, screen resolution, operating system)
(7) Technical data for program code execution (e.g. error codes, browser events)
(8) Times, frequencies and statistics of key strokes, but without this allowing a conclusion to be drawn about specific text entries, e.g. by taking into account only functional keys such as Enter or Delete
(9) Scroll and mouse movements
(10) Window adjustments, e.g. resizing
(11) Version, status and configuration data of the protection software
(12) Software components used
(13) Random key figures (e.g. session ID)
(14) Technical counters (e.g. number of repeated connection attempts)
(15) Data used to execute program codes
(16) Solutions to the computational tasks
Further information on data processing by Friendly Captcha can be found under Privacy Policy for End Users — Friendly Captcha.
Your data will be processed by Friendly Captcha exclusively within the EU.
b) Legal basis for data processing
The legal basis for the processing of the data is Article 6(1)(f) of the GDPR.
There are contractual agreements with the "Friendly Captcha" service provider to protect your personal data.
c) Purpose of data processing
The purpose of the processing is to provide an effective anti-bot solution to make it more difficult for bots to use our website and to prevent spam. Friendly Captcha is fully automated and accessible. Visitors no longer have to deal with marking tasks.
d) Duration of storage and the right to object and to rectification
The data is deleted as soon as it is no longer required to fulfill the purpose for which it was collected unless we are authorized or obligated to retain the data due to any other legal obligation (e.g. existing supply relationships).
If personal data is stored, this data will be deleted within 30 days. In addition, the user is entitled to the "rights of the data subject" described in this Privacy Statement.